Under normal usage condition, we will provide two-year warranty for the Robam product(excluding repair and
transportation charges) from the date of purchase. Any defective part which has been replaced shall become the company's property.
Free service of this warranty does not cover:
damage arose from transportation or improper disconnection;
routine inspection/adjustment or conversion of any kind (e.g. line operating voltage/frequency or receiving frequency );
transportation/packing charges, re-export or re-importation duties and other related charges;
external parts such as cabinet, front panel, knobs, remote controller, batteries and all the accessories.
For out-lying island service, reasonable travelling fee will be charged, in case workshop service is necessary, the customer will be responsible for delivering the machine to and from our service centre.
This warranty is invalid in the following case;
damages arose from alterations, accident, misuse or abuse, negligence, natural calamities, power interruption or abnormal voltage input and not conforming to those specified in the Owner's Instructions;
alteration, defacement or removal of serial number(s);
alteration to the warranty registration card / warranty card;
using the product for trade, business, non-residential purpose;
modification, alteration or repair of the products by persons other than the authorized personnel of the company service department.
The company only provides service at any time during normal business hours and under safety environment.
No free warranty will be provided unless you have completed the warranty register within 10 days from the date of purchase. Customers have to pay HK$150 administrative charge for the overdue warranty register.
Please retain the warranty card and present it together with the official invoice/receipt to our technician during each service.
The company will not be liable for any loss directly or indirectly caused from breakdown of the equipment.
Warranty is valid for Hong Kong only.
The above terms and conditions are subject to change by the company without giving prior notice to customer.
